Privacy Policy

At ChatAnimate, we take your privacy seriously. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our website, web application, API, and related services (collectively, the "Service") at chat-animate.com. We are committed to being transparent about our data practices and to giving you meaningful choices about the information we collect.

By using the Service, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service. We encourage you to read this policy carefully and to check this page periodically for changes, as we may update this Privacy Policy from time to time in accordance with the provisions set forth below.

1. Information We Collect

We collect information in several ways when you interact with our Service. The types of information we collect include data you provide directly to us, data collected automatically when you use the Service, and data we receive from third-party sources. Each category serves a specific purpose and is handled in accordance with the practices described in this policy.

Information You Provide

When you create an account, we collect your name, email address, and account credentials. When you subscribe to a paid plan, we collect billing information including your name, billing address, and payment method details through our authorized billing partner. When you create content, we store your chat conversations, custom skins, brand assets, and project files. When you contact our support team, we collect the information you provide in your communication, including your name, email, and the content of your message.

Information Collected Automatically

When you access or use the Service, we automatically collect certain technical information about your device and usage patterns. This includes your IP address, browser type, operating system, referring URLs, device identifiers, and information about how you interact with the Service, such as pages visited, features used, time spent on the Service, and click patterns. We also collect information about your export activity, including the number and types of exports you generate, to monitor usage against your plan limits and to improve our service.

Information from Third Parties

We may receive information about you from third-party services that you connect to your ChatAnimate account or that you use to authenticate your identity. For example, if you sign up using a social media or single sign-on provider, we may receive your name, email address, and profile picture from that provider. We only collect the minimum information necessary from third parties and we handle it with the same care as information you provide directly.

2. How We Use Your Information

We use the information we collect for a variety of purposes that are essential to providing and improving the Service. Understanding how your data is used helps you make informed decisions about your interaction with our platform. Below are the specific purposes for which we process your personal information.

We use your account information to create and manage your account, authenticate your identity, and provide customer support. We use your content data to render, encode, and export your animated videos, as well as to provide AI-powered features such as AI Writer and AI Story Writer. Your usage data helps us understand how users interact with the Service so we can improve features, optimize performance, and develop new functionality that better serves our community.

We use your billing information to process payments, manage subscriptions, detect and prevent fraud, and send you billing-related communications. We use your contact information to respond to your inquiries, send important service notifications (such as security alerts and policy changes), and, where you have opted in, send you marketing communications about new features, tips, and promotional offers.

We may also use aggregated, anonymized data for analytical purposes, including trend analysis, usage statistics, and research. This aggregated data does not identify you individually and may be shared publicly or with third parties without restriction. We ensure that any published analytics cannot be reverse-engineered to identify individual users or their content.

3. Information Sharing

ChatAnimate does not sell your personal information to third parties. We share your information only in the limited circumstances described below, and we take steps to ensure that any third party with access to your data maintains appropriate security and privacy standards.

We share your information with service providers who perform services on our behalf, including our authorized third-party payment processor that manages your subscription and billing, cloud infrastructure providers that host and serve the Service, analytics providers such as Google Analytics that help us understand how visitors use our website and Service, and communication services that deliver emails and notifications on our behalf. Each service provider is contractually obligated to use your information only for the purposes of providing the services we have requested and to maintain appropriate security measures.

We may also disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court order, subpoena, or government investigation. We may disclose your information when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information, before your information becomes subject to a different privacy policy.

4. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction. Our security measures include encryption of data in transit using TLS, encryption of sensitive data at rest, regular security assessments and penetration testing, access controls that limit who can access your data, and monitoring systems that detect and respond to security incidents.

Despite our best efforts, no method of transmission over the Internet or method of electronic storage is one hundred percent secure. We cannot guarantee absolute security of your personal information, and you acknowledge that you provide your information at your own risk. In the event of a data breach that affects your personal information, we will notify you in accordance with applicable laws and regulations, and we will take reasonable steps to mitigate any harm that may result from the breach.

You also play an important role in maintaining the security of your information. We strongly recommend that you use a strong, unique password for your ChatAnimate account, enable two-factor authentication where available, and promptly report any suspected unauthorized access to your account. You are responsible for keeping your account credentials confidential and for all activities that occur under your account.

5. Cookies & Tracking Technologies

ChatAnimate uses cookies and similar tracking technologies to operate and improve our Service. Cookies are small text files placed on your device that help us provide you with a better experience, understand how visitors interact with our Service, and enable certain features to function properly. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device until they expire or you delete them.

Essential Cookies

These cookies are strictly necessary for the Service to function properly. They enable core functionality such as secure login, session management, account authentication, and remembering your preferences. You cannot opt out of essential cookies as the Service cannot function without them. Essential cookies do not collect or store any personal information beyond what is required for the basic operation of the Service.

Analytics Cookies

We use Google Analytics to collect information about how visitors use our website. Google Analytics uses cookies to collect data about your browsing behavior, such as pages visited, time spent on each page, navigation paths, and general geographic location (country or city level). This information is aggregated and anonymized, meaning it does not identify you personally. We use this data to understand how our Service is being used, identify areas for improvement, and optimize the user experience.

Google Analytics collects data through the following types of cookies: _ga (used to distinguish users, expires after 2 years), _ga_ (used to maintain session state, expires after 2 years), and _gid (used to distinguish users, expires after 24 hours). These cookies are set by Google's servers in the google.com domain. Google may also use this data for its own purposes, subject to Google's Privacy Policy. You can learn more about Google Analytics cookies and how to opt out by visiting the Google Analytics opt-out page or by installing the Google Analytics opt-out browser add-on.

Third-Party Tracking

We may allow selected third-party service providers to place cookies on your device to help us analyze website traffic, understand user behavior, and improve the performance of our Service. These third parties include analytics providers and may include advertising networks or other marketing tools in the future. We do not currently use advertising cookies or share your personal information with advertising networks for targeted advertising purposes.

Managing Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all cookies, accept only certain cookies, delete existing cookies, or alert you when a cookie is being set. However, if you disable essential cookies, some features of the Service may not function properly. To opt out of Google Analytics tracking specifically, you may use the Google Analytics opt-out browser add-on or configure your browser to block cookies from the google.com domain.

For more information about cookies and how to manage them, you may visit www.allaboutcookies.org. Please note that changes to your cookie preferences will only apply to future visits and will not affect cookies already set on your device.

6. Your Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information. We are committed to honoring these rights and providing you with the ability to exercise them. Below is a summary of the rights that may be available to you.

You have the right to access the personal information we hold about you and to obtain a copy of that information in a commonly used, machine-readable format. You have the right to request that we correct any inaccurate or incomplete personal information we hold about you. You have the right to request the deletion of your personal information, subject to certain exceptions, such as where we are required to retain your information by law or for legitimate business purposes.

You have the right to object to or restrict the processing of your personal information in certain circumstances, including where you believe the processing is unlawful or where you require the data for the establishment, exercise, or defense of legal claims. If you are located in the European Economic Area or the United Kingdom, you have the right to data portability, which allows you to receive your personal information in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within thirty (30) days, or as required by applicable law. We may need to verify your identity before processing your request, and we may ask for additional information to help us locate your records. We will not discriminate against you for exercising any of these rights.

7. Children's Privacy

ChatAnimate is not intended for use by children under the age of sixteen (16). We do not knowingly collect personal information from children under sixteen. If you are a parent or guardian and become aware that your child has provided us with personal information without your consent, please contact us immediately so we can take appropriate action.

If we discover that we have collected personal information from a child under the age of sixteen without verification of parental consent, we will take steps to delete that information from our servers as quickly as possible. Our age requirement exists to ensure that all users can meaningfully consent to our data practices and understand the nature of the Service.

We encourage parents and guardians to monitor their children's online activity and to talk with them about safe internet practices. If you have questions about our practices with respect to children's privacy, please do not hesitate to reach out to us using the contact information provided below.

8. Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes to this policy, we will notify you by posting the updated policy on this page with a revised "Last updated" date, sending an email to the address associated with your account, or displaying a prominent notice within the Service before the changes take effect.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information. Your continued use of the Service after the posting of changes constitutes your acceptance of those changes. If you do not agree with the revised Privacy Policy, you should discontinue your use of the Service and, if applicable, close your account. The "Last updated" date at the top of this page indicates when this policy was last revised.

9. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us. We are committed to addressing your concerns and providing you with the information you need to understand how we handle your personal data.